FAQs
General
How does my purchase support Royal Botanic Gardens Victoria?
Revenue generated through the Online Shop helps support the work of Royal Botanic Gardens Victoria, including horticulture, conservation, science, education and visitor experiences.
Do you stock Australian brands?
Yes. We are proud to support Australian brands, makers and suppliers wherever possible. Our range includes products inspired by Australian plants, landscapes and gardening culture.
Are these the same products sold in the Gardens?
Many products are available both online and in our Melbourne Gardens and Cranbourne Gardens retail stores. Product availability may vary between locations and online.
Do I need to be a member to shop online?
No. Everyone is welcome to shop with us online.
Can I send an order as a gift?
Yes. Simply enter the recipient's delivery address during checkout. Pricing information is not included with gift orders.
Do you offer gift cards?
Yes. Digital gift cards are available and make the perfect gift for gardeners, plant lovers and nature enthusiasts.
Shipping & Returns
Do you ship Australia-wide?
Yes. We currently deliver to addresses across Australia.
Do you ship internationally?
Not at this time. The Royal Botanic Gardens Victoria Online Shop currently ships within Australia only.
What is your returns policy?
We want you to be happy with your purchase. Please refer to our Returns Policy for full details regarding returns, exchanges and refunds.